Refunds and Cancellation Policy

Paid plans are sold by Paddle, which acts as the merchant of recordand is the seller of record for your purchase. Paddle handles the checkout, the payment method, and the sales tax, VAT or GST due in your jurisdiction. Your card statement will show Paddle. Your purchase is also subject to Paddle’s own buyer terms.

Paid plans are monthly, on a term of 30 days, quoted and charged in US dollars. Prices exclude local taxes, which are calculated at checkout. Subscriptions renew automatically at the end of each term, at the then-current price, until you cancel. If we change the price of your plan we will tell you before the change applies to a renewal.

The free plan, shown as Personal, costs nothing and requires no card.

An upgrade takes effect immediately, and Paddle charges the prorated difference for the remainder of your current term. If that payment fails, the upgrade does not take effect — you are never moved to a higher plan against a declined payment.

A downgrade takes effect at the end of your current paid term, not at once. You have already paid for the plan you are on, so you keep it until the day it runs out and the smaller plan begins after that. Nothing is deleted when it does.

You can cancel at any time from the billing page. Cancellation takes effect at the end of your current paid term, never immediately. You keep full access to your plan until that date, no further charge is taken, and the workspace then moves to the free plan. Your content is not deleted when this happens.

Because cancelling leaves your access running to the end of the period you paid for, we do not refund the unused part of a term, and payments already taken are non-refundable. A cancellation stops the next charge; it does not reverse the last one.

There are two exceptions:

• Statutory rights. Where consumer law gives you a right to cancel or a refund — including the statutory withdrawal period for consumers in the EU and UK — that right applies and this section does not limit it.
• Our fault. If you were charged in error, or a sustained failure on our side made the service substantially unusable for a material part of your term, contact us and we will put it right, by refund where that is the appropriate remedy.

To ask about a charge, write to nenosource01@gmail.com. Because Paddle is the merchant of record, refunds are issued through Paddle and returned to your original payment method.

If a renewal payment fails, Paddle will retry it. If it keeps failing, the subscription ends and the workspace moves to the free plan; you keep your content and can resubscribe at any time.